Our Workmanship Warranty

How Long It Lasts

The term for your project is stated on your written estimate. That document governs. Coverage starts at one year from the date of completion, and polished concrete and poured flatwork carry longer terms.

Our longest term is a lifetime workmanship warranty, good for as long as the original purchaser owns the property. It is real, we do write it, and it is not something we hand out with every quote.

What decides it is simple and worth understanding before you shop anyone's warranty. We warrant our workmanship, so the term tracks how much of the floor was actually in our hands and what condition the slab is in. A floor we poured and finished ourselves, specified past what the room demands, is a floor we can stand behind for a very long time. A finish applied over someone else's slab of unknown history is a different risk, and an honest warranty says so instead of pretending otherwise.

We decide the term when we write the estimate, and we would rather tell you what your project qualifies for up front than have you assume something the estimate does not say. Ask us before you sign.

What Is Not Covered

Our warranty covers our workmanship, and only our workmanship. These are outside it:

• Normal wear. Traffic patterns, sheen loss in walkways, scuffing, scratching, and the gradual dulling every floor takes on with use.
• Sunlight and color change. Ambering, yellowing, or fading from sun or artificial light. Resinous and coated finishes change color with light exposure. That is how the material behaves, not a fault in the installation.
• Maintenance, or the lack of it. Damage from failing to maintain the floor, from cleaners or equipment not suited to the finish, from harsh chemicals, or from any practice contrary to the care instructions we provide.
• Minor damage. Chips, nicks, scratches, small impact marks, and cosmetic marks that do not affect how the floor performs.
• Damage caused by others. Work by other trades, contractors, employees, or occupants, including damage during construction, fit-out, move-in, or later renovation. Protecting a finished floor from following trades is the property owner's responsibility.
• Use beyond what the floor was quoted for. The floor is warranted for the use written on your estimate. Vehicle or forklift traffic on a floor quoted for foot traffic, chemical or wet-process exposure on a floor quoted for dry service, or outdoor exposure on a floor quoted for indoor service all fall outside it.
• The slab underneath. Substrate movement, cracking, settlement, slab failure, moisture coming up through the slab, efflorescence, and mineral deposits. Crack repairs and fills are not warranted either, because the substrate can move independently and cause a repair to fail no matter how well it was done.
• Materials. We warrant our workmanship. We do not make any warranty of our own as to manufactured products.
• Color, matching, and appearance. We make no warranty as to color, color match, sheen consistency, or how the finish coordinates with a design or sample. Concrete and resinous finishes vary by nature.

Your written estimate carries the complete list of exclusions and limitations that apply to your project.

Comparing us with other contractors?

Exclusions like ours are normal. Some contractors write clauses that go further: conditions nobody can test for, fees when a claim is denied, or coverage that leaves out the installation itself. We read the published terms of competitors across six states and wrote up what to ask for each floor type:

• Epoxy and garage floor coatings
• Polished concrete
• Concrete overlays and resurfacing
• Stained and sealed concrete

How to Make a Claim

Tell us in writing while the floor is still inside its warranty term, and reasonably soon after you notice the problem. Put it in writing even if you call first, because a written notice is what starts the process and in some places the law requires one before anything else happens.

1. Write to us at info@belcovo.com, or call (888) 852-3528 and follow up in writing.
2. Describe what you are seeing and where it is on the floor.
3. Send photos of the affected area if you can. They usually save a trip.
4. Give us a chance to come look at it before anyone else works on it.

That last step matters. If someone else performs corrective work before we have had a reasonable opportunity to inspect, that area is no longer covered. The exception is an emergency repair that was reasonably necessary to stop further damage. We will respond in writing after we inspect, and tell you plainly whether we consider it a workmanship issue and what we propose to do.

Oklahoma law sets out a written notice and inspection process for homeowners before a construction defect lawsuit is filed. If your project is a home in Oklahoma, that process applies whether or not your contract mentions it.

Why We Put It in Writing

Most flooring contractors subcontract their pours, outsource their coatings, or split the work across crews that never talk to each other. We do it in-house. Our Pour-4-Polish process puts one team on the full lifecycle of the floor, from the pour through the final polish or coating.

That control is what lets Bel Covo put a workmanship warranty in writing and mean it. When a workmanship problem does come up, we would rather look at it than argue about whose trade caused it.